Privacy and compliance

We have provided this privacy policy to help you understand how we collect and use your personal information when you visit our website or make a booking with us. By using the Ski Abroad website and or making a booking with us, you are consenting to the practices stated in the privacy policy below.

What information we collect about you

We may collect and process the following data about you:

  • Information that you provide by filling in booking forms or enquiry form on our site or book with us via the phone. This includes information provided by you in our contact and quote forms, or when you request material or further services. We may also collect certain personal information from you. These details include name, gender, home address, email address, telephone number, date of birth, age, travel details and requirements, passport and insurance details and card details to make a payment. We may also collect special requirements such as those relating to any disability or medical condition which may affect the chosen arrangements and any dietary restrictions which may disclose the religious beliefs of you or your group members.
  • When you contact us for a quotation we collect the relevant information needed to calculate the costs and understand your needs.  We collect this information via our website, emails or telephone conversations with you and through the completion of proposal forms and fact finds.
  • Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set above unless you agree otherwise. We have appropriate security measures in place to protect this information.

How your information will be used

Ski Abroad may use your personal data to:

  • Provide information to the relevant suppliers of your tour arrangements such as airlines, transport companies, hotels and other suppliers
  • Process payment details, including providing details to third party security or credit reference agencies to perform identification
  • Contact you about offers/products/services of interest
  • Customer research or satisfaction purposes
  • Provide information to public authorities such as customs/immigration if required by them, or requested by law

Where necessary, such companies may be outside the European Economic Area. We take your privacy seriously and other than as set out above, do not pass on, sell or rent your personal information to third parties.

Your rights of access to your data

You have a right to obtain a copy of the personal information that we hold about you.  If you believe that any information held is incorrect or incomplete, you should contact us. Any information that is found to be incorrect or incomplete will be amended promptly.

You also have a right to “be forgotten”. This means you can ask for the information which we hold about you to be deleted from our records but this will mean that we will be unable to continue to handle existing bookings arrangements.

Cookies

We use Google Analytics to help us understand how visitors use this website, and this requires the use of cookies set by Google to help track visits to this site only. These cookies do not record any personally identifiable information, and we have no access to them. We do not set any other cookies when you visit this site.

You can restrict the use of cookies on your computer by changing your browser settings.

Email newsletters

If you have subscribed to our email newsletter, requested a brochure, quote or information or have made a booking through us without opting out, you may receive promotional newsletters and information via email and post from Ski Abroad. If you would prefer not to receive such information, you can opt out by clicking the unsubscribe link on the bottom of any email newsletter or alternatively, please contact us for us to arrange this for you. Please note: if you do unsubscribe from promotional email newsletters, you may still receive essential email communications specifically relating to your account or any booking you have with us.

Other websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you by writing to:

Ski Abroad, Belsyre Court, 57 Woodstock Road, Oxford, OX2 6HJ